Thank You for Shopping!
We hope that you're always left satisfied with your purchase from Annie McGuire Interiors. However, we know that sometimes items just don't work out - and that's okay! Here is the information about our return process:
All items that are to be returned must be in new condition. Clothing and accessories must be unwashed, unworn, and not damaged. Furniture and home decor items must not be used. The original tags must still be attached to the item.
Items bought online can be returned by mail or directly returned to the store. Items bought in store can only be returned to the store.
Please note that our return processes differ depending on the item(s) you wish to return. Our general return instructions are for clothing, accessories, and regular-sized items that can be easily shipped. The large scale items instructions would pertain to furniture and home decor pieces that cannot be easily shipped. The differences between processes are outlined below.
All sale items and jewellery items are all final sale and are non-refundable.
Returns by Mail
Items bought online can be returned via mail within 14 days of delivery. To return your order by mail, pack the item(s) you wish to return and include the original Annie McGuire order confirmation received with your shipment or printed off via email. Purchase a shipping label from the carrier of your choice and send us your item(s).
Once we have received your order and inspected it to ensure it is in its original condition, either a store credit or refund will be issued to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.
Returns in Store
Items purchased online can be returned to our physical retail location for a refund within 14 days of delivery. Once the original receipt is presented and the item is confirmed to be in its original condition, we will process either a refund or store credit for you.
LARGE SCALE ITEMS
If you are not satisfied with your furniture or home decor purchase you must contact us within 7 days of delivery to arrange a return.
Since some furniture and home decor can be difficult to ship, we ask you to please call our store at (403) 527-8883 to coordinate returns so that we can assist you in finding the best and easiest way to manage the return process. The item must be returned within 14 days of delivery or pickup or a 25% restocking fee will be applied.
Returns in Store
If the item(s) you are wanting to return can be brought back to our retail location, then we will process refunds within 14 days of the item's delivery. Once the original receipt is presented and the item is confirmed to be in good condition, we will process a refund or credit for you.
All items will be inspected upon return. A restocking fee of 25% will be applied if items are returned damaged or not in original condition.
These special-order items are shipped upon customer request and tailored to the individual specifications of the customer, therefore upon delivery we cannot accept returns or exchanges. In addition for all special orders we require a 50% deposit of the purchase price. The balance must be paid inclusive of shipping before final delivery can be scheduled.
Non Refundable Fees
Shipping and handling charges are nonrefundable. Return shipping and return handling are the responsibility of the customer and are nonrefundable.
Any Further Questions?
If you have any questions regarding returns of any kind, please give us a call at (403) 527-8883 or message us on Facebook and we'll be glad to help!