Return Policy

Damaged product

To be eligible for a damage claim, you must send us photos of the damage within 5 days of delivery. Email the photos with your order number to allison@anniemcguire.ca, or call (403) 527-8883. Photos of the packaging are also helpful.

Once your claim is approved, we'll arrange a repair, replacement or refund with no restocking fee, and coordinate any return of the damaged item with you. Claims received after 5 days, or without photos, are not eligible.

All other returns

Returns for any reason other than damaged product, including change of mind, colour, size or fit, are subject to a 15% restocking fee, deducted from your refund. This does not apply to special-order furniture, which is final sale (see below).

Please contact us within 14 days of delivery or pickup to arrange your return. Items must be unused and in their original condition, and the customer is responsible for return shipping or pickup costs. All items are inspected on return.

Returns by mail

Items bought online can be returned by mail within 14 days of delivery. Pack the item(s) and include the original Annie McGuire order confirmation received with your shipment or printed from your email. Purchase a shipping label from the carrier of your choice and send us your item(s).

Once we receive and inspect your return to confirm it is in its original condition, a store credit or refund will be issued to your original method of payment within 7–10 business days. Shipping fees are non-refundable.

Returns in store

Items purchased online can be returned to our retail location for a refund within 14 days of delivery. Once the original receipt is presented and the item is confirmed to be in its original condition, we will process a refund or store credit.

Special orders

Special orders for furniture are final sale and cannot be returned or exchanged unless the product arrives damaged. Damaged special-order items follow the damage claim process above, including photos within 5 days of delivery.

Special-order items are made or ordered to the customer's individual specifications. All special orders require a 50% deposit of the purchase price. The balance, including shipping, must be paid before final delivery can be scheduled.

Non-refundable fees

Shipping and handling charges are non-refundable. Return shipping and return handling are the customer's responsibility and are non-refundable, except for approved damage claims as described above.